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Terms & Conditions

The following section, in conjunction with our Privacy Page, Returns Page and Delivery Page forms our company policy.

Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with kidzgolf.co.uk and you may be bound by the terms described herein.

It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.


Your Order

We endeavour to ensure that the website reflects the stock levels of the company but some products can sell out very quickly, therefore, placing an order with us does not guarantee availability. We will, of course, make every effort to fulfil your order and if this is not possible we will let you know as soon as possible. Alternatively, to avoid disappointment you can contact us on 07738 294765 to check availability.

Please note: When you click the order button, your card is checked by a secure banking system but no money is debited from your account straight away.

By placing an order you are making an offer and a contract will be formed only when your order is accepted by Kidz Golf Ltd. Your order will be accepted at the point that payment is taken from your card, when your items have been picked and your order is ready for dispatch.
Delivery
Orders are always shipped at the first opportunity.

"7-10 working days" – Orders are usually dispatched the next working day for attempted delivery within 5 days to UK mainland.

When you place an order, you will be notified when your order has been dispatched and an estimated delivery date for your order, based on the availability of your items and the delivery options you choose.

In busy periods orders may take longer to dispatch however we endeavour to process your order as quickly as possible. Once your order has been made online, it goes through our picking, packing, labelling and dispatching processes. After these processes have been completed, most goods (excluding small or very large items) will be shipped by courier on a next day service.

The order will be delivered during office hours and will require a signature. Orders to more remote areas are dealt with on an individual basis but all valuable orders are shipped using an insured service. Smaller or less valuable orders will be shipped by Royal Mail.

We reserve the right to charge more for delivery as appropriate in exceptional circumstances, if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.

If the item is returned to us due to a missed delivery/collection then we will arrange for another delivery at a cost of £5.00.

Specially selected items are dispatched at a cost of £1.00GBP. If non-discounted delivery products are ordered at the same time, standard delivery rates apply. This does not include BFPO delivery addresses, standard rates apply.


Payment

The Prices shown for all of our products are in pounds sterling (GBP), as is the delivery charge and include VAT at the current rate charged in the UK, where appropriate.

We accept payment by all major credit and debit cards. Kidz Golf Ltd will not add any additional fees to your purchase if you pay via any of the card type supported by the site.
The website itself does take payment at the time of ordering. It is our policy to charge for goods at the time of order. All receipts will be provided with the order as it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details.

We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted via PayPal which is a UK payment gateway that specialises in processing secure online credit card transactions.

The payment will appear on your card statement as M RICHECOEUR KIDZ GOLF. Should you need to contact us about your order Kidz Golf Ltd will respond to any enquiries within 3 business days.


Your Details

We keep all personal and confidential information secure, it is not shared with or sold to any third parties. The information we ask for is only to verify credit card status and for the processing and dispatch of your order.

We will ask you for the card verification value which is the stand alone 3 digits represented on the reverse of your card. You will find this on the signature strip. We request this to prevent fraudulent use of your card details.


Returns

You are free to return goods unused for a period of 28 days after delivery. Please note that this does not apply to safety items including climbing harnesses, helmets and equipment. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.

All goods have a minimum 1 year manufacturer's warranty. Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.

Images

We make every effort to ensure that the product images we use are accurate and up to date.

Occasionally it is not possible to show an image with the proper colour, but we make every effort to minimise this. All product images are used with the permission of the originator and remain the copyright of the originator.


Product Information and Reviews

We make every effort to ensure that the product information we use is accurate and up to date.

For your own safety, we advise that you read all product information and instructions that come with the product before use. All product descriptions are used with the permission of the originator and remain the copyright of the originator.


Kidz Golf Ltd may publish any comments at their sole discretion, and shall be entitled to change, delete or use this content in other areas of the business.
Kidz Golf Ltd reserves the right to remove or to refuse to post any submission for any reason.

By submitting your email address in connection with your rating and review, you allow Kidz Golf Ltd to use your email address to contact you about the status of your review and to receive our email newsletter. You can opt out of the email newsletter at any time using the 'My account' link on the home page.
You are welcome to write multiple reviews but submission guidelines must be followed for each review.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible.

Complaints can be made either over the phone on 07738 294765 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.


Consumer Law & Statutory rights

We meet our obligations under the consumer protection laws currently in force including:

the Sale of Goods Act 1979 as amended
the Supply of Goods and Services Act 1982; The Sale and Supply of Goods to Consumers Regulations 2002
the Consumer Credit Act 1974
the Trade Descriptions Act 1968; The Consumer Protection from Unfair Trading Regulations 2008
the Unfair Contract Terms Act 1977 and the 1994 Regulations Unfair Terms in Consumer Contracts Regulations 1999
the Consumer Protection Act 1987
the Consumer Protection (Distance Selling) Regulations 2000


Your statutory rights are not affected by any of the above.

Security - All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our secure server.

 

Kidz Golf Ltd reserve the right to make changes to our website, policies, and these Terms and Conditions at any time, without notice.